UKTropicalFish.com is a marketplace connecting buyers and individual UK-based sellers of tropical fish.
Each seller is responsible for setting and managing their own approach to live arrival, but the information below offers general guidance on what to expect when ordering live fish from our platform.
1. What Does Live Arrival Mean?
Live arrival means the fish are expected to arrive alive and in good condition, provided certain conditions are met. Each seller may have their own terms, so it is important to check individual listings or contact the seller directly before placing an order.
2. Buyer Responsibilities
To help ensure a safe and successful delivery, buyers should:
Be available to accept delivery on the first attempt
Unpack the fish promptly and with care
Follow any specific instructions provided by the seller
Contact the seller immediately if there are any issues upon arrival
Photos or videos may be requested as proof if there is a concern about the condition of the fish.
3. Delivery Conditions
Most sellers use reliable couriers and insulated packaging to protect fish in transit. Delivery times vary, and fish are only shipped when conditions are safe to do so.
Live arrival may not apply in cases where:
Delivery was missed or delayed due to buyer unavailability
Incorrect delivery details were provided
Fish were left outside or in extreme temperatures
Always check the seller’s individual approach before completing your order.
4. Issues on Arrival
If you experience a problem with your delivery, such as a fish arriving dead or unwell, contact the seller directly through your account within the timeframe specified in their terms.
Include clear photos or video evidence where possible. Sellers will advise on next steps, which may include a refund, replacement, or other solution, depending on their policies.
5. Need Help?
If you have contacted the seller and still need assistance, please get in touch with us through the Contact Us page, and we will do our best to help.
Last updated: 7th August 2025
