Welcome to UKTropicalFish.com, an online marketplace for buying and selling tropical fish and related items.
By using this website, you agree to the terms set out below. Please read them carefully before browsing or making a purchase.
1. About the Website
UKTropicalFish.com is a third-party marketplace. We do not sell any livestock or goods directly. All items are listed and dispatched by individual sellers.
2. Use of the Site
You must be at least 18 years old to create an account or place an order.
You are responsible for keeping your account details secure and for all activity under your account.
3. Buyers and Sellers
Buyers purchase directly from independent sellers.
All orders, deliveries, and communication are handled between the buyer and seller.
We recommend using the platform’s messaging system for all order-related questions or concerns.
4. Listings and Item Descriptions
Each seller is responsible for the accuracy of their listings.
Photos, prices, and descriptions must clearly represent the items for sale.
It is not permitted to include personal contact details or direct links to external shops in listings or profiles.
5. Payments
Payments are made through the platform using secure third-party payment services.
Sellers must ensure their payment details are accurate to avoid delays in receiving funds.
6. Delivery
All delivery times and methods are determined by individual sellers.
Buyers should contact the seller directly for shipping updates or questions about delivery.
7. Live Arrival and Refunds
Each seller may have their own live arrival guarantee.
Buyers are advised to read seller policies carefully before placing an order.
Disputes should first be raised with the seller. If needed, the UKTropicalFish.com team can assist in resolving issues.
8. Prohibited Items and Conduct
It is not permitted to list illegal, dangerous, or banned species.
Users must treat each other with respect. Abusive behaviour will not be tolerated and may result in account suspension.
9. Account Closure
We reserve the right to suspend or close accounts that breach our terms or harm the community.
You may close your account at any time by contacting us.
10. Contact Details in Listings
Sellers may not include email addresses, phone numbers, or direct website links in any part of their listings or profile.
All communication should go through the site’s messaging system to ensure transparency and support if needed.
11. Changes to These Terms
We may update these terms occasionally. You will be notified of any significant changes.
By continuing to use the site, you agree to the most recent version of the terms.
Last updated: 7th August 2025
