Frequently Asked Questions

1. How do I contact a seller?

You can contact sellers directly through the messaging system on their listing page once you are logged into your account.

If you have any trouble reaching a seller, let us know and we will assist.

2. How long does delivery take?

Delivery times vary by seller and courier, but most orders are dispatched within 1 to 3 working days.

Shipping usually takes 1 to 3 days within the UK. Please check the seller’s listing for specific details.

3. Can I return live fish?

Due to the nature of live animals, returns are generally not accepted unless there is a problem confirmed by the seller.

If you receive fish that arrive dead or in poor condition, contact the seller immediately with photos or videos.

4. Are all sellers verified?

We review sellers before they can list, to ensure they meet basic standards for fish health and care.

However, UKTropicalFish.com is a marketplace and sellers operate independently.

5. Can I sell my own tropical fish on the site?

Yes, you can register as a seller and list your tropical fish.

Please follow our listing guidelines and policies to ensure a good experience for all users.

6. What payment methods do you accept?

Payments are processed securely through our third-party payment providers.

We accept major credit and debit cards and other popular online payment methods.

7. What should I do if I have a problem with an order?

First, contact the seller directly through your account messaging.

If the issue is not resolved, please reach out to UKTropicalFish.com support for further assistance.

8. Do you ship outside the UK?

At this time, UKTropicalFish.com only supports sales and deliveries within the UK.

9. How do I cancel an order?

Please contact the seller as soon as possible if you wish to cancel an order.

Cancellation policies may vary by seller.

Last updated: 7th August 2025