UKTropicalFish.com is committed to protecting your personal information. This privacy policy explains how we collect, use, and store your data when you visit or use our website.
By using this site, you agree to the terms of this policy.
1. What Information We Collect
When you register, browse, or make a purchase, we may collect:
Your name and contact details
Your delivery address
Account login details
Messages sent through the platform
Purchase and order history
Payment-related information (handled securely via third-party services)
We may also collect basic technical information, such as your IP address and browser type.
2. How We Use Your Information
We use your information to:
Provide and manage your account
Process orders and support transactions
Enable communication between buyers and sellers
Monitor site performance and security
Comply with legal or regulatory requirements
We do not sell your data to any third parties.
3. Messaging and Notifications
You may receive emails relating to your account or orders, including confirmations, dispatch updates, and messages from sellers or buyers.
You may also choose to receive optional updates and tips by email. You can unsubscribe from these at any time.
4. Sharing Your Data
We share your data only when necessary to provide our service, such as:
With sellers so they can fulfil your order
With secure payment providers to process transactions
With service providers who help operate our website
If required by law or to protect our platform and users
5. Cookies and Site Tracking
We use cookies to improve your experience on the site. These help with login, navigation, remembering preferences, and collecting anonymised site usage data.
You can manage cookie preferences in your browser settings.
For more, please read our separate Cookie Policy.
6. How We Protect Your Data
We take appropriate steps to safeguard your information, including using secure servers, encryption, and limiting access to authorised personnel only.
7. How Long We Keep Your Data
We keep your data for as long as your account is active or as needed to provide our services and meet legal obligations.
You can request to delete your account and associated data at any time.
8. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Correct or update your information
Request that your data be deleted
Object to or restrict certain types of processing
File a complaint with the Information Commissioner’s Office (ICO)
To make a request, please contact us via our contact page.
9. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with the date of the latest update.
Last updated: 7th August 2025
